Shipping Policy
Shipping Policy
1. Overview
Thank you for shopping at NexShell! We are committed to delivering your order as quickly and efficiently as possible. Below is our detailed shipping policy to help you understand our process.
2. Order Processing Time
• Orders are typically processed within 1-3 business days (excluding weekends and holidays).
• During peak seasons or high-demand periods, processing times may be slightly longer.
• Once your order has been shipped, you will receive a confirmation email with a tracking number.
3. Shipping Methods & Estimated Delivery Times
We offer different shipping methods based on your location. Estimated delivery times are as follows:
United States:
• Standard Shipping: 6-12 business days
• Expedited Shipping: 5-8 business days
Europe:
• Standard Shipping: 6-10 business days
• Expedited Shipping: 3-5 business days (May vary due to customs clearance and local postal services)
Note: Delivery times are estimates and may be affected by customs delays, weather conditions, or high shipping volumes.
4. Shipping Fees
United States:
• Standard Shipping: $9.99
• Free Shipping for orders over $50
Europe:
• Standard Shipping: $9.99
• Free Shipping for orders over $50
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your order using the link provided on our website or directly through the shipping carrier’s website.
6. Customs & Import Duties
• International orders may be subject to customs duties, taxes, and other import fees imposed by your country.
• These charges are the responsibility of the customer and are not included in the product or shipping costs.
• Customs policies vary by country, so we recommend checking with your local customs office for more details.
7. Shipping Restrictions
• We currently do not ship to P.O. boxes or military addresses (APO/FPO/DPO).
• Certain products may have shipping restrictions due to local regulations.
8. Shipping Delays & Lost Packages
• We are not responsible for delays caused by external factors such as carrier delays, natural disasters, or customs clearance.
• If your package is lost in transit, please contact us at nexshell114@gmail.com, and we will work with the carrier to resolve the issue.
9. Returns & Exchanges
• If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order for assistance.
• For more details, please visit our Returns & Exchanges Policy page.
10. Contact Information
If you have any questions regarding our shipping policy, feel free to contact us:
📧 Email: nexshell114@gmail.com
📞 Phone: +86 17308112110
Thank you for choosing NexShell! We appreciate your business and strive to provide you with the best shopping experience.